Karma Medical (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Karma Medical collects, uses, and protects your information when you visit our website or contact us about our medical products and healthcare supply services.

1. Who We Are

This website is operated by Karma Medical, a medical products and healthcare supplies business. For the purposes of this policy, Karma Medical is the data controller of your personal information. You can reach us using the details in the “Contact Us” section below.

2. Information We Collect

We may collect the following information:

• Inquiry details you provide through our contact form, such as your full name, institution or practice name, email address, phone number, category of interest, and the content of your message.
• Usage information collected automatically when you browse the website, such as pages visited, browser type, device type, and approximate location derived from your IP address.
• Communication records, including any correspondence between you and Karma Medical by email, telephone, or through the website.

We only ask for information that is necessary to respond to your inquiry or to supply our products and services.

3. How We Use Your Information

Karma Medical uses the information we collect to:

• Respond to your inquiries, quotations, and requests for product information;
• Process and fulfil orders, supply contracts, and customer inquiries;
• Provide customer support and after-sales service;
• Improve the content, performance, and usability of our website;
• Send service communications, such as updates about your inquiry or order;
• Meet legal, regulatory, or accounting obligations where applicable.

We will never sell your personal information to third parties.

4. Legal Bases for Processing

Where required by applicable law, we process your personal information only when we have a valid basis to do so, including: to take steps at your request prior to entering into a contract (e.g., preparing a quotation), to perform a contract with you or your organisation, to comply with legal obligations, or for our legitimate business interests in operating and improving the website, provided these interests do not override your rights.

5. Cookies and Analytics

Our website may use cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use the site. You can set your browser to refuse or delete cookies; some parts of the website may then function differently. We do not use cookies to collect information about your health.

6. Sharing Your Information

We share personal information only with:

• Service providers who help us operate the website, hosting, or email systems, bound by confidentiality obligations;
• Logistics and delivery partners, where necessary to fulfil an order you placed;
• Professional advisers, or public authorities, where required by law.

Any third parties process your information only on our instructions and solely for the purposes described in this policy.

7. Data Security

Karma Medical applies appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse, including encrypted connections (HTTPS/TLS) for data submitted through this website and restricted access to inquiry records within our organisation. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep inquiry and customer information only as long as necessary to respond to your request, to maintain our business relationship, and to meet legal, accounting, or regulatory retention requirements. When information is no longer required, it is securely deleted or anonymised.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Object to or restrict certain processing, or withdraw consent where processing is based on consent;
• Request a copy of your information in a portable format;
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to the Karma Medical website. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.

11. Children’s Privacy

This website is intended for healthcare professionals, businesses, and organisations. Karma Medical does not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated revision date.